Let’s say you’re a licensee who has faith in the software developer with whom you work. You’ve heard good reviews from other business owners about their professionalism and courtesy. As a precaution based on your lawyer’s advice, you’ve taken out an escrow agreement for the software on which your business relies, protecting yourself, the developer, and your business relationship with them against unforeseen circumstances.
Over time, your trusted software developer goes out of business, or is acquired by another company, or has to cut back during hard times. Whichever way, the support and maintenance required to keep your software operations efficient just isn’t there anymore. It’s time to trigger a release on that escrow agreement.