It might seem like putting together an intellectual property or software escrow is about guarding against wrongdoing, but in reality, it is a great representation of trust for both sides. It is just an extension of the trust that has already been going on for some time, and it enables everyone to breathe a little easier knowing the that the unexpected is accounted for.
Getting into business in the first place is an exercise in trust, if you think about it. Customers have to trust your brand, you have to trust that the choices you are making in terms of product line, website design, software package and others are the right choices to make. If you have ever had customized software, then you should know that what you are getting is the “object code” – the front piece that makes the software run. The heart of the software is the “source code,” its guts, its essence, so to speak. This code is a developer’s intellectual property, the bread and butter, as it were, of a developer’s profits. They don’t want to share it, and understandably, they want to protect their investment.